Orders & Returns

You may cancel your order for a full refund if you email hello@aidenjae.com within 60 minutes of placing your order.

We cannot modify orders once they have been placed, but you may cancel your order for a full refund if you email hello@aidenjae.com within 60 minutes of placing your order and place a new order.

Please contact hello@aidenjae.com within 24 hours of placing your order if you need to update your shipping address.  We may still be able to change the address after 24 hours, depending on the status of your order, but this cannot be guaranteed. If we are unable to make the change because your shipment has already been processed, you should be able to update your address on the UPS website once you receive your tracking number from us and it is in the UPS system.

Because we are a small business and our jewelry is either made-to-order or minimally stocked, please understand that we cannot issue credit card refunds on returns at this time.

If there is an issue with your purchase, the jewelry is returnable for store credit (in the form of a gift card) if shipped back within 30 days of delivery of your order. Please contact us immediately at hello@aidenjae.com for assistance.


We will provide you with a return shipping label via email. There are no return shipping fees for defective items on US orders. A return shipping fee of US$11 for customer remorse will be deducted from your credit amount, but may be lifted on a case-by-case basis at Aiden Jae's discretion.

Please note, if you were charged a shipping fee on your original order, it is not refundable and will be deducted from your credit amount.


As a small business, we cannot handle return shipping fees. Return shipping arrangement and fees must be handled and paid for by the customer.

Please note, shipping charges, duties, and fees on your original order are not refundable and will be deducted from the credit amount.


To qualify for a credit, items must be in their original condition without signs of wear or damage and must be shipped back in all original packaging (pouch included). We reserve the right to refuse any return with obvious signs of wear, damage from use, or damage from improper protection during return shipping.

Unfortunately, we cannot accept returns on gift cards.

We're unable to offer exchanges at this time. If there is an issue with your purchase, please refer to our return policy above.

Currently most of our jewelry (except chains) is made-to-order, with full payment due at checkout.  Your jewelry will go into production once you place your order and should ship to you within approximately 4-6 weeks.

Since we are still a very new and small business, all our chains (except the Daylight cable chain which accompanies our pendants) are currently waitlist items.  As soon as a chain style has enough waitlist interest for us to be able to carry stock, we will make that item available for ordering and advise on the delivery time frame.  If you have signed up for the waitlist for that item, you will be updated via email so that you may place your order at that time, if you wish.