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Knotted Jewelry Care
- Avoid getting your knotted jewelry wet. Water can seep into the holes in the beads, weaken the cord, and degrade the knots over time. If your piece does get wet, gently lay it flat on a soft, dry cloth and let it air dry completely. Avoid pulling or stretching it while it is damp (or ever).
- Remove knotted jewelry before bathing, swimming, working out, etc. Wait until your hair is dry before wearing a knotted necklace.
- Keep knotted jewelry away from harsh chemicals, such as chlorine or cleaning agents, as well as beauty products like perfumes, hairsprays, and lotions. Apply these products before putting on your jewelry and allow your skin to dry fully before wearing.
- If needed, clean the gemstones very gently with a soft, dry cloth to remove any debris.
- Store your knotted pieces flat or in our pouches to prevent stretching, tangling, or rubbing against other items. Make sure they are completely dry before storing.
Restringing knotted jewelry
Restringing Frequency
- Regular wear: probably every 1-2 years.
- Occasional wear: typically every 3-5 years.
Signs That Restringing Is Needed
- Visible wear, fraying, or discoloration of the cord.
- Damaged beads.
- Increasing gaps between beads.
Regular maintenance ensures that your gemstones stay secure and your piece retains its original charm.
We stand behind the quality and craftsmanship of our jewelry and therefore offer a 1-year warranty on every item. Should you run into any damages due to manufacturing defects within one year of purchase, please reach out to us at hello@aidenjae.com for assistance.
Once the item’s return is approved, received, and inspected, at our discretion we’ll have your piece repaired, replaced, or issue you a store credit (in the form of a gift card) up to the amount of the purchase price.
Please note, our warranty does not cover lost items, lost stones, shipping charges, normal wear and tear (e.g., scratches, bent rings, broken chains), work done by another jeweler, or damages from neglect, improper care, or improper storage.
While restringing is not covered by our warranty (unless needed due to a defect), we do offer this service for a reasonable fee.
